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Internet & Store Shopping Policies

Purchasing and Layaways

  • 20% deposit at time of purchase. For all gowns under $1,000.00 a minimum deposit of $200.00 is required.
  • Remaining balance due within 30 days from deposit date
  • We accept Visa, MasterCard, Discover and AMEX

Returns and Store Credits - Requires Return Authorization Number

  • All deposits are non-refundable. If you decide against a gown you MUST notify VOWS within 5 days from the date of purchase to receive a Store Credit. If you fail to notify us within 5 days, your deposit is forfeited.
  • Within 5 days - Store credit is issued
  • A store credit is ONLY VALID with a return authorization number. Store Credits must be used at one time.
  • No returns or exchanges will be accepted after an item has left the premises.


Cleaning, if required, is always guaranteed or your money back

General Policies

  • Satisfaction Guaranteed - Yes, we accept returns - Click here to see bridepower's.
  • These Policies are for online Gown Purchases Only. For online accessory returns please click: Don't hesitate to call us at 416-532-5300 or email us with any questions at any time!
  • Payment by Visa, MasterCard, Discover and American Express are accepted.
  • If you purchase an item and cancel it before it is shipped, a flat fee of $65 per item will be charged to cover our preparation expenses.
  • There is no fee associated with the gown notifier form. If a gown is purchased through the gown notifier, all Internet Policies apply.
  • Gown cleaning and repair will only be performed on gowns priced over $999 as needed.

Shipping Policy (for bridepower ordering only)
Most gowns will ship within 3-5 weeks of your order maybe even sooner. All merchandise is shipped UPS with delivery confirmation; so someone will need to sign for your gown when it arrives.

Additional shipping charges will be assessed for international shipping. All shipping and insurance costs are your responsibility.

Multiple Gown Orders
If you would like to purchase more than one gown at a time from, shipping cost applies to each gown. We can only accept a maximum of 2 gowns back for a refund. Please send an email to with any questions. See shopping cart for detailed shipping costs.

International Orders
Yes, we ship internationally! Different shipping rates apply. For security purposes, we may ask for additional information before we can process your order. See shopping cart for detailed shipping costs. Please send an email to with any questions.

Customs, Duties, and Taxes
Please note: It is a legal requirement that we declare the full value of the goods on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. In the event of returning goods on which duty has been paid, if you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.

Should you have any further queries on duties payable/refundable, please contact your local Customs authority.

Gown Return Policy(for bridepower purchases only)
You as the bride incur all shipping and insurance costs to and from bridepower (usually somewhere between $40-$80 in total) so be sure that you are confident about your purchase. These costs are non-recoverable. Use our inquiry feature in the catalog section to find out important information about your selection.

If you cancel an order before it is shipped, a flat fee of $65 per item will be charged to cover our preparation expenses (with the exception of gown locator purchases).

If you need to return an item after your receive it, you may return it for a full refund of the gown cost if the following four conditions are met:

  1. You request a Return Authorization Number from us via email or telephone within 3 days of receiving your item. Please write your RA# on the top of the box.
  2. You ship it back to us to arrive within 5 days of receiving your Return Authorization Number. This may require express shipping methods. Please ship to: 130 Galen Street, Watertown, MA 02472.
  3. You insure the merchandise for the purchase price.
  4. The returned merchandise is in its original condition.

You will receive the return policy in writing with your order.
Your credit card will be credited within 72 hours of receiving the returned merchandise.

Errors and Omissions Policy
We reserve the right to change prices, terms, specifications and warranties without notice. We endeavor to accurately describe every product offered for sale; however, mistakes can sometimes be made. Any typographical, photographic, or specification error in product description, pricing or offers is subject to correction and verification.

* Please note that the retail price will vary from store to store but a true Suggested Retail price can always be obtained.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or save products to a wishlist. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or wedding date . You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: 

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To administer a contest, promotion, survey or other site feature